You may be requested to verify your wallet (address). There can be several reasons for this:
- We cannot see which service you are using
- The service you are using is not licensed
- It may be a general sending wallet for an exchange
- We do not support third party transactions
- and a lot more reasons
We do this both to meet requirements for us to monitor transactions but also to meet travel rule requirements.
Please do not hesitate to reach out to us through the chat, per email or give us a call!